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Terms and Condition

All contractual relations are concluded in accordance with the laws of the Czech Republic. 

ORDERING PROCEDURE ON RETROARMS.COM:

1. You must be registered in our e-shop to place order.
2. You can place order after you select goods, quantity, method of shipping and payment.
3. You will receive automatic e-mail notice that your order was managed by our e-shop system. If necessary we will send you more info in following e-mails.

PRICES:

The prices are in CZK, EUR and USD include VAT.

SHIPPING

When receive your payment we are send package within 24 hours

Shipping to worlwide 10-30 days

Shipping to Czech republic 1-2 days

The shipping cost varies from countries and goods volume (size and weight). The exact shipping cost will be noticed you during the order procedure. We offer shipment by Czech post inside Czech, GYP (speed post service) to all other countries. You can also directly pick up the goods in our store (Brno, Czech Republic).

The buyer is responsible to follow the law in his country regarding ownership of airsoft guns and related products and there imports. If the shipment will be stopped, destroyed or send back by the governmental authority from the reason of nonconformity with the law the buyer must cover all the expanses.

The buyer must check the content and the condition of the goods immediately when receive the parcel. There will be no later claims possible on breakages or stolen goods during transportation if such problem will not be noticed on the parcel takeover document signed by the buyer and shipping agent or postman.

PAYMENT:
We accept cash on delivery payments for the clients in Czech Republic only.

The PayPal payment on our account is required for all other destinations (the clients from Czech Republic can also use those kinds of payments).

The goods can be also paid personally in our store or office (Brno, Czech Republic).

WARRANTY:
We provide 24 months limited warranty for hidden production caused malfunction of the goods which has the products at the time of purchase according the Czech law. The warranty do not cover malfunctions caused from other than production reasons. It means mainly the malfunctions caused by user them self or by third power, by improper use.  Warranty do not cover international postage or shipping fee.

We also provide lifetim warranty for our gearboxes

Regarding the warranty and service contact us on e-mail: sales@retroarms.com

INERNATIONAL RETURN POLICY:
We accept return of not used goods during 14 days period according the Czech law for the business cases made inside the territory of Czech Republic. We accept international return of the not used goods only in before spoken cases. The buyer must cover all expanses with international return including (postage or shipping fee, all bank charges, etc.).

Regarding the return contact us on e-mail: info@retroarms.com

WHOLESALE:
We welcome business partners, distributors and shops to buy the goods for our company no matter on quantity, size or value of your orders. We can deliver you from singe item to full container.

Contact our staff on e-mail: sales@retroarms.com to provide you more informations. Notice that we will ask you for VAT No. (only for EU clients which has such registration) before we will send you our export pricelist.